Returns & Refunds Policy
At TCG Ireland, each product is carefully made to order and produced specifically for your purchase. We want you to be happy with your order and will always work with you to resolve any issues.
Made-to-Order Products
As our products are made to order, we do not accept returns or offer refunds for change-of-mind purchases once production has begun.
Please ensure that all order details are correct before completing your purchase.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If the issue is confirmed, we will offer a replacement, repair, or refund as appropriate.
Cancellations
Orders may be cancelled before production begins. Once production has started, cancellations may no longer be possible as materials and production time have already been allocated to your order.
Return Shipping
Where a return is approved due to a fault, damage, or our error, TCG Ireland will cover the reasonable cost of return shipping.
For all other approved returns, customers are responsible for return shipping costs.
Contact Us
If you have any questions about your order or our returns policy, please contact us and we will be happy to assist.
Shipping Policy
Processing Time
All products are made to order. Please allow 1–5 business days for production before your order is dispatched.
During busy periods, product launches, or holiday seasons, processing times may be slightly longer.
Shipping Times
Estimated delivery times after dispatch:
Republic of Ireland
Please note that delivery estimates are not guaranteed and may vary depending on postal services and customs processing.
Tracking
Tracking information will be provided where available and included with your dispatch confirmation.
Customs & Import Charges
Customers outside Ireland may be responsible for customs duties, import taxes, VAT, or other local charges imposed by their country. These charges are the responsibility of the customer.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost, please contact us and we will work with the shipping carrier to investigate the issue.
Address Accuracy
Customers are responsible for providing accurate shipping information. TCG Ireland cannot be held responsible for delays or non-delivery resulting from incorrect address details supplied during checkout.
